Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US, India & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialized in different areas of manufacturing.
Q. What is order processing time?
A. We have standard 2-3 days time for processing your order from factory or warehouse. This time is not calculated in shipping time.
Q. How long will it take for my items to arrive?
A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 4-5 business days to receive a tracking number.
Q. Where can I place an order from?
A. You can place an order from most of the countries, usually we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items. On some items, we have Free Shipping over $75. It is country specific. There are few location where we unable to ship and if you are happen to be from one of those countries we will contact you.
Q. Where is you company located?
A. We have an office in the beautiful country: India and US ; Supply warehouses in: USA; High-Quality vendor contacts in: India and China
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us at email@example.com if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. We use safe strip and Paypal payment gateways for secure payment process.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries 99% you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.